How Securus Technologies Customers Feel About The Company

Securus Technologies is the largest provider of technology to correctional facilities and police departments in the U.S. and Canada. Their products and services are used to ensure public safety, solve crimes, prevent crimes, and monitor inmate phone calls. According to the Chief Executive Officer and Chairman of the company, Rick A. Smith, Securus Technologies releases a new product or service almost every week that help their customers in their missions to protect the public.

The company has released a collection of letters and emails that they have received from their clients recently. These clients, both in police departments and well as officials at correctional facilities, provide a glimpse at how Securus Technologies services and products are used and how they feel about working with the company. Rick Smith said that his company receives thousands of feedback letter and emails that shows his company’s commitment to helping these institutions meet their obligations.

One letter from a correctional facility says that they were able to use the monitoring software Securus Technology provided to them in order to serve a search warrant on a corrupt member of the staff. This staff member had been suspected of introducing contraband to prisoners and he was arrested for this as the monitoring software showed he was guilty. Another correspondence said that they had been using the monitoring software to both uncover contraband that had entered the prison but also using it to stop the contraband before it even arrived.

Another letter says that his facility had been relying on Securus Technologies for over a decade. He said that during that time the company’s services and software had revolutionized the prison environment and additionally had helped them improve public safety in the region. A police officer credited the covert alert feature of a device for capturing a wanted suspect.